Strategic Crisis Management & Major Emergency Response

Empower your leadership. Strengthen your strategy. Excel under pressure.

In today’s unpredictable operating environments, organisations must be prepared to respond rapidly, confidently, and competently when crises strike. This 5-day immersive course equips crisis and emergency team leaders with the tools, frameworks, and behavioural insights to lead strategically under pressure. It builds capabilities across the spectrum of crisis leadership—from psychological readiness to stakeholder communication and post-incident learning—while using real-world case studies, simulations, and interactive exercises to solidify knowledge.

Guided by a globally recognised expert in disaster management, this course delivers a uniquely human-centred approach to strategic crisis management and major emergency response. By the end of the programme, delegates will be ready to act decisively in moments that matter most.

Why this course is important

The scope and complexity of risks threatening organisations have increased exponentially. Whether it’s operational failure, reputational harm, or large-scale emergencies, the need for coordinated and psychologically sound leadership has never been more vital. Many professionals are handed responsibility for crisis management without structured training. This course fills that gap—preparing participants to manage uncertainty with clarity, calm, and command.

Who should attend

This course is specifically designed for:

• Health, Safety & Environment (HSE) professionals

• Fire, security and asset protection personnel

• Crisis Management and Emergency Response Team members

• Operational, facility and asset management staff

• Supervisors, line managers, and executives responsible for emergency planning

• Individuals newly tasked with crisis leadership responsibilities

What you will learn

Over five days, participants will explore:

• Strategic frameworks for evaluating and mitigating crisis scenarios

• Roles and responsibilities of Crisis and Emergency Response Teams (CMT/ERT)

• Security management, BCM strategies, and asset protection planning

• Crisis communication—including media handling and social media strategies

• Command system structure, on-scene incident management, and simulation exercises

• Psychological dimensions of crisis leadership, including stress, denial, morale, and decision-making under pressure

• Post-incident debriefing, critique writing, and continuous improvement techniques

What participants say

Aisha, Emergency Response Coordinator – Energy Infrastructure
 (5/5)
“This course exceeded all expectations. The speaker’s insight into real-world crisis events brought the learning to life, and I especially valued the focus on human behaviour and team dynamics. I now feel far more confident leading my team during critical events.”

Ricky, Security Manager – Transportation Sector
 (5/5)
“The simulation exercises were intense and realistic—by far the best training I’ve had in crisis leadership. I learned not just what to do, but how to lead with calm, purpose, and clear communication. The media training and on-scene management modules were game changers.”

Rachel, HSE Supervisor – Manufacturing
 (5/5)
“The facilitator was brilliant—dynamic, practical, and deeply experienced. I found the sessions on emergency planning and psychological readiness incredibly valuable. I’m already integrating these tools into our emergency response drills and team briefings.”