Artificial Intelligence & Customer Experience (AICX) Masterclass

November 16, 2026
- November 20, 2026
London, UK
ai customer experience
london, england
london uk 4
london tower bridge

“The NTUiTiV Difference” – This is Why This Course is Right for You

  • Special Discounted Price of US$4,450 – the usual price is US$5,450
  • Satisfaction Guaranteed – or we will give you your money back!
  • 15% Early-bird Discount – for the first 3 people to register for any course
  • 20% Group Discount – if you come with one or more colleagues
  • No More Than 12 Delegates on the course – guaranteed

See our homepage for more detailed information about these NTUiTiV Differences.


Elevate interaction and build loyalty with AI-driven customer journeys.

This in-depth 5-day masterclass empowers CX, product, and digital leaders to strategically integrate AI technologies—such as chatbots, sentiment analysis, and predictive support—into the customer experience. Through immersive case studies, design workshops, and tool labs, you’ll emerge with a practical AI-CX roadmap ready for implementation.


Why this course is important

  • Customer expectations are evolving: Rapid adoption of digital channels demands seamless and intelligent interactions.

  • AI offers competitive advantage: Using AI for personalization and proactive support creates differentiation and drives loyalty.

  • Navigating AI complexity and risk: Leaders must understand underlying technologies, data ethics, and user trust for sustainable CX innovation.


Who should attend

  • CX leaders, customer experience directors, and digital product managers

  • Product owners and UX specialists responsible for integrating AI elements

  • Customer service managers driving support transformation or chatbot implementation

  • Data analysts and technologists building or managing AI-CX systems


What you will learn

Over five engaging days, you’ll:

  1. Understand AI application in CX – Map interactive touchpoints and define problem-driven use cases

  2. Leverage conversational AI – Design dialog flows, tone guidelines, and prototype chatbots

  3. Implement personalization & sentiment scanning – Use data to tailor support, guide experience pathways

  4. Apply predictive support and next-best-action design – Model triggers for proactive messaging and issue prevention

  5. Embed AI ethics & privacy – Balance automation with transparency, trust, and compliance

  6. Measure AI-CX effectiveness – Define KPIs, track performance, and optimize in real time

  7. Adopt AI tools & platforms – Explore frameworks for selecting, piloting, and integrating AI solutions

  8. Draft AI-CX roadmap – Develop an actionable strategy for deploying AI capabilities in your organisation

  9. Participate in real-world labs – Work hands-on with AI tools and conduct peer reviews


 

 

What participants say

There is a cap of 12 seats
$ 4450 /delegate
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Rated 5/5
The speaker for this course:
https://ntuitiv.co.uk/instructor/mr-fred-mills/
Course Start:
November 16, 2026
at
08:00
Course End:
November 20, 2026
at
14:30
London, UK
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All NTUiTiV courses are both Accredited and Quality Assured by one of the leading CPD Accreditation providers: Qualitas Accreditas.

The advertised course venue may change to an equivalent nearby hotel