Problem Solving and Decision Making

“The NTUiTiV Difference” – This is Why This Course is Right for You

• Special Discounted Price of US$3,950 – the usual price is US$4,950
• Satisfaction Guaranteed – or we will give you your money back!
• 15% Early-bird Discount – for the first 3 people to register for any course
• 20% Group Discount – if you come with one or more colleagues
• No More Than 12 Delegates on the course – guaranteed

See our homepage for more detailed information about these NTUiTiV Differences.

Transform challenges into opportunities—develop structured thinking and smart choices.

This comprehensive 5‑day programme equips professionals with advanced problem-solving and decision-making frameworks. You’ll learn to define issues, analyze root causes, generate creative options, and implement structured solutions—with live practice sessions, real-world scenarios, and peer collaboration.

Why this course is important

• Decisions shape outcomes: Effective, structured decision-making is key to leadership success and organisational performance.

• Avoid common traps: Biases, assumptions, and heuristic thinking often lead to suboptimal results—this course teaches how to mitigate them.

• Drive innovation and clarity: Combining creative analysis with logical evaluation fosters better solutions and stronger team alignment.

Who should attend

• Managers, project leaders, and team supervisors making strategic or operational decisions

• Business analysts and consultants tackling complex, cross-functional problems

• Process improvement and operational excellence professionals

• Anyone aiming to strengthen critical thinking, creativity, and decision-making rigor in their role

What you will learn

Over five interactive days, delegates will:

1. Differentiate decision-making vs problem-solving – Explore how each process works and when to apply systematic thinking

2. Unpack the 7-step problem-solving cycle – Define the real problem, establish scope, conduct root-cause analysis, and choose the best solution

3. Identify barriers to sound reasoning – Recognise bias, mental shortcuts, emotional triggers, and assumptions

4. Master critical thinking structures – Apply clarity, relevance, logic, precision, and fairness in analysis

5. Apply problem-definition tools – Craft clear problem statements and develop issue trees

6. Use creative ideation techniques – Practice divergent and convergent thinking, brainstorm, and use SIT methods

7. Evaluate options analytically – Employ decision matrices, decision trees, rankings, sequencing, timelines, and probability

8. Build decision frameworks – Use structured thinking to document rationale, assess alternatives, and control quality

9. Practice real-world scenarios – Apply frameworks and tools in group case challenges with peer review and reflection